Taipei Water Department

In response to today’s (15th) city council inquiry regarding the perceived lack of progress in promoting e-bill adoption, the Taipei Water Department stated that while utility sectors such as water, electricity, and gas face inherent challenges in digitizing billing services, it remains committed to expanding e-billing. Factors such as frequent rental turnover and population movement in the Greater Taipei area, prevalent phishing scams, and user resistance to changing long-standing habits have created barriers to widespread adoption. Nevertheless, the Taipei Water Department has maintained the highest e-bill adoption rate among public utilities in Taiwan, with a current adoption rate of 27.1%, totaling 443,200 registered users.

Over the past two years, the Taipei Water Department has expanded its e-billing and multi-channel payment services. In addition to its ongoing NT$10 discount per billing cycle for users who opt for both e-billing and e-payment, the Department launched SMS billing in March 2023, and consolidated billing for multiple accounts in November 2024. These efforts have steadily increased participation rates, with an average of over 49,000 new e-bill registrations per year during 2023–2024, compared to 33,000 during 2021–2022, representing an annual growth of more than 16,000 users, marking a 48% increase. Currently, the use of e-bills allows the Department to save approximately NT$14.87 million in postage costs and reduce paper usage by 4.2 million sheets annually.

The Department is also advancing mobile payment options, with adoption rates rising from 5.87% in 2020 to 15.81% as of April 2025. In collaboration with the Department of Information Technology of the Taipei City Government, the Taipei Water Department enhanced the Mobile Barcode Household Binding System, significantly reducing the need to mail physical payment receipts and invoice lottery winning notifications. To date, 200,000 households have enrolled in the system, generating annual savings of over NT$3.5 million and reducing paper usage by 1.2 million sheets.

The Taipei Water Department stated that it will continue to actively promote e-billing and paperless services, and in March 2025, it launched the “My Water Manager” one-stop service platform. Users can simply register an account via the homepage of the official website to easily apply for e-billing. My Water Manager also integrates commonly used services such as online payment, bill management, and offers value-added features including notifications for lottery-winning invoices and abnormal water usage alerts. Users are encouraged to take advantage of these convenient services. What’s more, customers who opt for e-billing and mobile payment will enjoy a NT$10 discount on each water bill, and first-time e-bill applicants will receive two complimentary VIP admission e-tickets to Taipei Water Park! It’s not only convenient and cost-saving, but also a meaningful way to contribute to environmental protection and net-zero emissions!