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Taipei Water Department

Report a leaking issue

Approach for reporting:
Please call 24-hour customer service hotline 02-87335678 or 1999 Citizen Hotline.
 
Rewards:
  • For the first informer of a reported location, Taipei Water Department will provide cash reward or 4 free tickets (choose one) as return. There will be 2 types of cash rewards according to the size: below 300mm tube diameter will be NTD$100 dollars; above 300mm tube diameter will be NTD$300 dollars. For free tickets, you can choose one between a one-time Water Park VIP pass and a three-hour free parking ticket. If the reported leaking was verified and confirmed to be a damage caused by other construction units, the rewards (apply to either cash or free ticket) will be doubled.
  • Among the group who qualified the previous rewards rules, TWD will also provide additional annual rewards for “Performance Rewards” which falls into two categories of “Professional group” (currently or had been working as meter reader during the year) and “General group” (general public citizen). The groups of top 3 performance and reported more than 8 times should be entitled with below:
  1. First place:cash rewards NTD$3000 and one medal
  2. Second place:cash rewards NTD$2000 and one medal
  3. Third place:cash rewards NTD$1000 and one medal
  • In order to encourage active participation of general public, Taipei Water Department will also provide 4 free tickets as rewards for informers who are not the first informer but reported more than 3 times within half year time frame. Don’t miss the chance.
  • All rewards winners will be based on the monthly announcement of Taipei Water Department. According to Income Tax Act,Taipei Water Department will issue a  withholding statement by the end of the next January for anyone who received a value at or above NTD$1000 of cash awards or prizes. To collect the rewards: Please bring your personal stamp (or signature), personal ID and its copy to our customer service center or local branch office for further service. Ticket prize will be delivered though post by the department.  
    Taipei Water Department directions for implementing awards program of leaking issue report:
  • In order to encourage general public and department employees to participate in leaking issue report with the goal of achieving water resources conservation, Taipei Water Department (TWD) announces this reward program  for action incentive.
  • Within this document, the terms “general public” is referring to non-employees of TWD.
  • When general public discover any leaking issue within TWD service area, they can report by written notification, phone call, fax document, email to any other proper media, The reports should include a specific time, date, location etc. of where the leaking was observed.
  • When a leaking issue was reported, the informer is required to provide the name, contact number and contact address. Rewards will not be issued to any incorrect information or deceiving cases.
  • Once the reported leaking issue was verified and confirmed by the department, informer may choose one of the awards below. The value of cash rewards depends on the size of the leaking tube:
  1. Below 300mm diameter: NTD$100 dollars
  2. Above 300mm diameter: NTD$300 dollars
  • TWD will inform thereporters to collect of each cash awards and free tick. If the winner didn’t collect the cash reward at service center or branch office within 6 months of the notice date, TWD will issue ticket reward instead for outlier cases.
  • If there were multiple informers reported the same location of a leaking, the department will only award the first who reported to the department.
  • All rewards winners will be based on the monthly announcement of Taipei Water Department.
  • Cases that qualified rule No.5, if then verified and confirmed to be a damage caused by other construction units, the rewards (apply to either cash or free ticket) will be doubled.
  • Taipei Water Department will also provide 4 free tickets as rewards for the informers who are not the first informer but reported more than 3 times within half year time frame with 4 ticket rewards.
  • If the ticket reward was selected, winners can choose one between a one-time Water Park VIP pass and a three-hour free parking ticket. All prizes are subject to changes.
  • While collecting the awards at customer service center, reporters are required to provide identity document (with photo, ID number and address etc.), one copy of the identity document and sign / stamp on the award acceptance form.