Taipei Water Department

Keyword Search

Item applied	Water e-bill
Processing timeline	Online application: 1 day
Handling unit	Counters of Customer Service Center and various Business Offices of Taipei Water Department. Their telephones, faxes and addresses are detailed in the attached list.
Manners of application	Online application
Documents required	Online application:Go to the home page of the Taipei Water Department, click on “Application” “Water e-Bill” to save NT$10, select “Apply for Water E-Bill”, enter your water user account number and verification information, and apply for an e-Bill. Apply by scanning the QR code on your water bill: Scan the QR code on your water bill or payment voucher and enter your contact phone number and Email account to quickly complete the application. After activating, water bills will be delivered by email on a regular basis starting from your next billing period. If you do not receive the bill, you can sign up/log in to the Taipei Water Department's integrated user services portal, check the billing details, click on “resend bill” or call our customer service hotline at 02-87335678.
Remark	In response to the environmental protection policy and creating a paperless environment, TWD encourages its customers to select not to receive physical bills but to receive e-bills instead.

Water e-bill